Where are my memories stored?
Memory notes, dates, tags, favorites, and photo links are stored on your device. When iCloud is available, Apple’s private CloudKit database can sync those records across your devices.
Warmtrace support
Help that respects your memories.
Warmtrace is private by design, so support starts with clear steps—not access to your personal archive.
Where are my original photos?
Your full-resolution photos and videos remain in Apple Photos. Warmtrace stores links to items you select. A new camera capture is saved to Photos before it becomes a memory anchor.
Why is a photo unavailable?
Check Photos permission and whether the original still exists in Apple Photos. For an iCloud-only item, connect to the internet and try again. Warmtrace never silently replaces a missing original.
How do I check iCloud sync?
Open Warmtrace Settings and review iCloud Sync Status. If needed, open the Warmtrace page in iOS Settings and manually check Settings → Apple Account → iCloud.
How do I restore a purchase?
Open Settings → Unlimited Memories → Restore Purchases while signed into the Apple Account used for the purchase. Restoring changes creation access only; it does not alter existing memories.
How do I export my memories?
Use Export from an individual memory or Settings for a bulk export. Warmtrace can create PDF, text, JSON, and offline HTML packages. These are presentation and data exports—not full-resolution Photos backups.
What does Delete do?
Move to Recently Deleted keeps the Warmtrace record recoverable for up to 30 days. Permanent Delete removes the record and lets normal iCloud deletion propagate. Neither action deletes the original from Apple Photos.
What does Delete All remove?
The confirmed Delete All action removes Warmtrace records, widget data, and scheduled memory notifications. It does not delete originals in Photos, previously exported files, or Apple purchase history.
Still need help?
Email hello@ashraya.ai with “Warmtrace Support” in the subject.
Please do not attach photos, videos, memory notes, exports, or other sensitive content. Include only the iPhone model, iOS version, Warmtrace version, and a brief description of what happened.
Resolved support conversations are removed from active support systems within 90 days unless longer retention is legally required. Service-provider backups may persist temporarily under the provider’s own retention process.